Terms & Conditions
Returns and Exchanges
If you are not completely satisfied with an item purchased at One Bespoke Limited ( www.onebespokelondon.co.uk) you can return it to us within 14 days of receipt of items.
Items must be returned in their original condition — ie. unworn, unwashed and in a saleable condition.
All returned items must be sent with a returns number that can be obtained by emailing firstname.lastname@example.org . This will help ensure your return or exchange is dealt with quickly and efficiently.
Sale items are exchange only. This does not affect your statutory rights.
We are unable to refund or exchange items that are not accompanied with either an invoice or delivery note.
Bespoke Shirts and garments
Delivery is an estimated 2 to 4 weeks, we will advise you when your order is ready to be sent. Please allow extra time for hand monogramming. As each made to measure shirt is unique and handmade for you we are unable to accept any refunds or exchanges. If you have any queries regarding style, size, fit or cloth choice please do not hesitate to get in touch.